#0 - June 17, 2007, 2:29 a.m.
I'm on a 1 month recurring plan, my account status is "Active", so why am I having a problem?
Thanks.
[Inappropriate signature removed.]
Prepaid Time Issues. Keep it to this Thread!
I'm on a 1 month recurring plan, my account status is "Active", so why am I having a problem?
Thanks.
[Inappropriate signature removed.]
#3 - June 17, 2007, 2:36 a.m.
Q u o t e:
Anyway, the Billing Department would be able to discuss payment and subscription issues
This is correct; feel free to call Billing once Monday morning rolls around, Blader, and they'll do what they can to be of help. :)
#17 - June 17, 2007, 4:50 a.m.
Q u o t e:
Thanks, Pav for the name change. That's what I really wanted. Now if it would just stay where new people arriving could see it among the days huge list of common problems, that would be even greater.
You needn't fret about that -- if the activity thus far is any indication, this thread shan't need any assistance staying near the top of the forum. I'm sorry that I am unable to provide more detailed assistance, but please understand that the Game Master Department -- and, by extension, this forum -- has no involvement in matters regarding pre-paid time. I do, however, sincerely hope that everyone finds the resolution they seek. :)
#19 - June 17, 2007, 4:54 a.m.
Q u o t e:
You can't contact blizzard easier than we can? And tell them about this problem?
Whom shall I tell? The Billing Department, whose representatives are out until Monday?
#27 - June 17, 2007, 5:05 a.m.
Q u o t e:
Am I insane or just stupid? Both? Or is this thread, plus the one I tried to start, hidden from the main forum page?
What are you sorting threads by? You can check the upper-right corner of the Forum Index to see. It should be "Last Reply." :)
#31 - June 17, 2007, 5:12 a.m.
Q u o t e:
Great you can help with forum issues but nothing else....
Simply put, Mannaris, this is an issue with billing. It does not fall under the jurisdiction of my department, nor can any investigation be conducted by our server technicians. You have my most sincere apologies, but your best course of action is to contact Billing during their normal business hours. Your patience until then is appreciated. Should you need any further assistance in getting in touch with them, please do let me know. :)
#42 - June 17, 2007, 5:20 a.m.
Q u o t e:
However, is there any way for you to look at account information at all? things like, why would an account show that everything is fine and the user can log in, but the game itself seems to disagree when trying to authenticate?
I am sadly unable to investigate, or otherwise examine, billing information; it is not an aspect of the game over which my department has sway.
#44 - June 17, 2007, 5:25 a.m.
Q u o t e:
....or can you see even that? Are you telling us that you don;t even have access to a simple user account name lookup tool that gives simple status information about a user account?
Please, Lenea, simply use the proper avenue for such issues -- namely, Billing. I realise this is a frustrating situation, and I apologise.
#51 - June 17, 2007, 5:34 a.m.
Q u o t e:
what does the www.worldofwarcraft.com/account/ account status message actually tell us about our account?
As a general rule, it refers to the ability to log into the account, based on its current billing status, e.g. Active, Canceled, Frozen.
#337 - June 17, 2007, 4:41 p.m.