Credit card number not working?

Folks,

You will need to contact our Billing & Account Services department with any billing concerns such as this, as unfortunately we (the Game Master department) have no way to provide assistance with such issues. They will be open in roughly four (4) hours, and can be reached by phone or e-mail as detailed on their web page here: http://www.blizzard.com/support/wowbilling/

I am terribly sorry that you're encountering this situation, and hope that everything is resolved sooner rather than later.

Q u o t e:

I started a thread about invalid cc and it gets deleted within minutes. It seems that blizzard is trying to cover up their scam. If they know their online upgrade is not working properly and charging customers multiple times, they should post a notice or shut down the upgrade temporarily. Mine got charged 2x and still under trial. To the blue who deleted my post, wtg, good job.

Sorry, Xavi, but if I was trying to cover it up, I would have suspended you along with deleting your post. The truth of the matter is, you posted in all Caps, which, might I remind you, is against the Forum Code of Conduct.

I am not trying to "cover up" anything, so, please, feel free to continue this discussion in the thread that is already in full swing, but petty accusations are not very becoming, and I do not like the libel

Q u o t e:
why i've seen post from the 25th and till now the 30th , not even 1 post from blue or blizz acknowledging that there's something wrong with the online upgrades?

Actually Xavi, I did respond to a thread to let people know that this issue is being looked into.

http://forums.worldofwarcraft.com/thread.html?topicId=113193166&postId=1140529904&sid=1#34

Q u o t e:
People are being charged hundreds of dollars to upgrade to bc, and peoples cards arent working.

I'm not certain they are, Drfil, from what I understand about this issue when people try to upgrade their accounts the transaction is simply not completing. The request goes out and money for the upgrade is "earmarked" but the charges never go through, they will become available again in a few days.

I offer my most sincere apologies for the inconvenience and frustration that this has caused. Our technicians are looking into what is causing this and we hope to have it resolved as soon as we can.

My advice until then is if the account does not upgrade in one or two tries do not continue entering your credit card information, each time may be submitting a request to your bank to put a hold on that amount and that will add up very quickly.

Q u o t e:
Sure, this is valid advice. But in this situation, it is not the customer's fault in the slightest; let's not lose sight of that. This person and I have been charged more than what we should have been charged and have not received what we have paid for. As for attempting multiple times, the web page is deceptive; it made it appear as if one plugged in the information incorrectly, thus not even accessing the funds, whereas it accessed the funds and, in fact, removed them from the use of the owner.

Of course it is not your fault, Thallus, we are doing everything we can to resolve this issue. However were you charged, or was the amount simply held by your bank?

Depending on your bank the amount is held for only a limited time and then released. From all the reports that I've seen these phantom purchases are just holding the amount and since no charge will be applied it will appear on your balance when the funds are released.

Please be patient our technicians are working tirelessly to hunt down what the issue is with this and they will resolve it as quickly as they can.

Q u o t e:

Vrathkis is this your issue or is a fact?

I'm not certain what you mean is it my issue or a fact.

If your friend is outside the supported region and that is the e-mail they received then that specifically is the issue they are experiencing. Which is geographical and not a technical issue.

The issue here where the credit card looks to be charged but they are not receiving the upgrade is the issue that is being looked into.

I don't know which one it could be or if it is both, Alfajor. I have provided our technicians with all the information I have gathered here to assist them in finding and resolving this issue.

If I receive any new information I will be sure to post it for everyone.

Q u o t e:
How long do you think this issue will take?

I honestly have no idea, Phrygian, our technicians are 24/7 but I have no idea where the issue may be or if they need to coordinate with any outside institutions to resolve it.

Phrygian, could you give me the name and realm of one of the characters on the account that you are attempting to upgrade?

I am sorry, Phrygian, our Billing Department has been working with our Web technicians as well as our database administrators and they have not yet found the cause of this issue.

In order to stave off clutter, we are consolidating reports of related issues in the following sticky; please direct your comments there, folks. :)

http://forums.worldofwarcraft.com/thread.html?topicId=116361928&sid=1