Bad Experience Today - Blue Tracker

#0 - June 11, 2007, 7:20 p.m.

Today I replaced a +dmg gem with a +int gem into my shadoweave robe. After replacing the gem my mana pool did not increase. So, I took the robe off in the hopes that putting it back on would reflect the new setup. Well, to my chagrin, I had forgot that 2 days ago I switched to Spellcloth Tailoring in the hopes of making some gold. On my server Spellcloth can sell for 70g+ where the other two sell between 40g - 50g.
I opened a ticket hoping that I could at least put my robe back on. To my utter amazement, the GM tells me that I have to switch back to shadowcloth tailoring in order to put my robe back on. The robe I put many hours of farming primals into. The robe I waited weeks to get enough cloth to make. The robe & set I skilled-up tailoring for.
Some of you might be laughing right now but I'm pretty new to this game, I only started playing WoW a few months ago. I don't have a lot of gold and having to switch back to shadowcloth puts a large dent in my funds. Especially considering the fact that I just spent 170g to switch to spellcloth. Without a choice I had to spend another 170g so I could put my robe back on and play.
People in my guild said "well it does require shadowcloth tailoring to wear that set." This is true, and it was never my intent to bypass that requirement. The fact is that I totally forgot about that requirement. I wouldn't have switched to spellcloth had I remembered or thought of that.
What really bothers me is not the fact that I lost 340g in two days because of ignorance. Nor is it the fact that I only had enough money to switch back because I got lucky and had an Ace drop in an instance. I won the role on that Ace and it just so happened to be Dark Moon Faire time. Otherwise I wouldn't have even had the gold to put my robe on. From things materialistic I will recover.
No, what really bothers me is the lack of compassion from this GM. This was only the 2nd ticket Ive opened; the 1st was because I was stuck in ghost form. It wasn't the apparent lack of knowledge of the GM either, who told me to go skill-up shadowcloth tailoring again. No, it was the "sorry, too f-ing bad buddy" attitude I sensed while arguing my point. I'm sorry i took up your precious time for what you get paid to do. If there's something to get a person to consider quitting a game it's disrespect.

~Renquist of Ravencrest.

Batta

#9 - June 11, 2007, 7:53 p.m.

Q u o t e:
All I'm saying is the customer service I received was unprofessional and lacked respect.

I just read the conversation you had with a Game Master regarding this situation, Renquist. I saw no lack of professionalism or respect. The Game Master explained that you could respecialize in tailoring if you want to wear that robe, to which you replied, "yes, respecializing costs 170g, I've put months into this game and this is how I'm treated?"

To answer your question, yes. You're treated equally to all other players. You don't get to circumvent the system for profession specializations. This goes for everyone.

Batta

#16 - June 11, 2007, 8:02 p.m.

Q u o t e:
Why don't you post the entire thing instead of your chosen snippet?

You got it. Just a moment. : )

Batta

#23 - June 11, 2007, 8:07 p.m.

[GM] - Renquist: Greetings Renquist, this is Game Master [GM]. When you have a moment, I would like to speak with you about an issue you experienced with an item. How are you doing today?

Renquist - [GM]: not too bad

[GM] - Renquist: I'm glad to hear it. =)

[GM] - Renquist: If you wouldn't mind, could you let me know a little bit more about the situation you're experiencing with this robe?

Renquist - [GM]: the robe requires Shadoweave Tailoring to wear it but I switched to spellcloth a day or two ago and I can't wear it anymore. i only took it off in the 1st place because when I added a +int gem it didn't reflect in my mana pool

[GM] - Renquist: Ah I see. Well Renquist, as you say you must have Shadowweave Tailoring to wear the item. If you wish to be able to equip it again you will need to learn and level the tradeskill.

Renquist - [GM]: that costs 170g!

[GM] - Renquist: If you feel that players should be able to keep the item equipped after learning the tradeskill and unlearning it then I can recommend posting your suggestions at our forums at forums.worldofwarcraft.com.

[GM] - Renquist: Our developers read every post to keep informed with their player's ideas and feelings. =)

Renquist - [GM]: that's not my business, there should be safeguards or warnings in place

[GM] - Renquist: There are in that you must currently have the skill to wear the item. Also, when you unlearn a tradeskill you must click on a box accepting that you are unlearning it.

[GM] - Renquist: In addition, might there be anything else that I can answer or assist you with today?

Renquist - [GM]: you aren't helping me and I feel you're brushing off this situation

[GM] - Renquist: I am sorry that there is nothing that I can do to help you with this situation. You can relevel the trade skill, get another robe, or post on the forums that this should be changed.

Renquist - [GM]: It has nothing to do with releveling the tradeskill, it's about buying a new one, do you play WoW?

Renquist - [GM]: this isn't fair, I'm stuck without a robe now

[GM] - Renquist: Actually if you relevel the trade skill then you will be able to reequip the same robe, you won't have to create a new one.

Renquist - [GM]: Would you please listen... I have 375 tailoring, I don't have to relevel anything

[GM] - Renquist: Then you can certainly re-specialize your tailoring, rather. Also, for more information on tailoring specific items and how they function I suggest checking out the Tailoring trade skill forums at forums.worldofwarcraft.com.

[GM] - Renquist: If there is nothing else I can assist you with, I will be closing your ticket in a few minutes. Please do not hesitate to petition in again if you have any questions or concerns.

Renquist - [GM]: Yes, respecializing costs 170g, I've put months into this game and this is how i'm treated?

Renquist - [GM]: I'll open a different ticket. Bye [GM].

[GM] - Renquist: The respecialization system applies to every character. I can assure you that each Game Master will inform you of this.

[GM] - Renquist: Please feel free to submit your feedback on the level of service I've provided for you today, please email [email protected] if you feel that you are being treated unfairly.

[GM] - Renquist: I wish you the best of luck in the World of Warcraft. Farewell, Renquist. Strength and Honor! *waves*

Batta

#53 - June 11, 2007, 8:33 p.m.

Q u o t e:

If it's so hard to tell if something is rhetorical thatn why is it not in question whether someone is upset, angry or rude?

Is that a rhetorical question?