Trial Account Upgrade Error

#0 - Oct. 4, 2008, 3:04 p.m.

So on friday I decided to ask my mum to upgrade my trial account that I had used 2 or so moths ago. She said yeah sure whatver and proceeded to upgrade it. She did everything right and all was well. I was able to play on it perfectly. I got up the next day turned on my computer and started WoW up only to find I couldn't log in. It says something about my account being closed and I should check my email. So I go to my email and I found this:

Q u o t e:
Greetings,

This notice is being sent to inform you that we are unable to successfully process the recently requested electronic upgrade for World of Warcraft account [removed]. As such, this account will remain at the current account level and no charges have been processed for this upgrade. In addition, in order to protect the security of both this World of Warcraft account and your payment method we have disabled access to this account to prevent potential abuse. Please contact the Blizzard Billing and Account Services department via telephone at (800)-59-BLIZZ (1-800-592-5499). Please note that due to security concerns we will be unable to assist you via email.

We apologize for the inconvenience this may cause and thank you for your patience in this matter.

Regards,

Blizzard Entertainment
www.WorldOfWarcraft.com

Now I was wondering if this problem ocurred because my mum's credit card wasn't working or something. If that is the case I would like it to be reopened so I can just go to a store and buy a copy of the game there + gamecards. Also, I have a CD-Key taht was given to me after I "upgraded" the account. I was just wondering if this was valid or not.

PS: This is a trial account I am on at the moment to pass the time ;)

EDIT: Oh and yeah, I live in Australia if that makes any difference.

Aredek

#1 - Oct. 4, 2008, 3:17 p.m.

It appears that we were unable to process the credit card, Ameshirra. I suggest giving Billing and Account Services a call using one of the following numbers:

Billing and Account Services

Live Representatives Available Mon-Fri, 8am to 8pm PDT

Australian users should call 1-800-041-378 if the above number doesn’t work.
Singaporean users should call 800-254-9927 if the above number doesn’t work.
All other international users should call: (949) 955-0283

I'm afraid that only they are able to verify why this issue has occurred.

Sorry for the confusion, friend.

Aredek

#3 - Oct. 4, 2008, 3:23 p.m.

Q u o t e:
Thanks for the reply. I had an inkling that it had something to do with the credit card. I'd still like to know the answers to my other questions if at all possible :)

If the e-mail contains the CD-key generated as a result of the transaction mentioned above, it is likely that it is invalid; however, this, too, is something you would need to address with Billing.

Aredek

#5 - Oct. 4, 2008, 3:50 p.m.

Q u o t e:
Ok thanks for that. Now what about it being reopened? Would I need to take it up with Account Admin or something similar?

Nope! You should be able to work this out with Billing, my friend.