Transfer aborted: instance not found

#1 - March 10, 2016, 7:25 p.m.

I basically get this message 50% of the time i try to teleport somewhere (instance, bg, arena, raids, when using hearthstone and even when i try to fly out of the garrison). I tried everything to fix it, i even restored my laptop to factory settings with no addons and it's still happening. Can someone please help? I've been over three weeks with this problem and its getting annoying to say the least.

Realm: Ragnaros (Latin america)

Jurannok

Support Forum Agent

#2 - March 10, 2016, 11:34 p.m.

Geegeebrah,

Try powercycling your system. Turn off your computer, then unplug the modem and router(if applicable). Wait a few minutes, then plug them back one by one waiting for each device to light up before proceeding to the next. Then restart your computer and see if the issue continues.

Can you post some network information?

Windows Version: (Xp, Vista, 7, 8 or 10)

Firewall: (McAfee, Norton, ZoneAlarm, etc.)

Network Adapter make, model, and driver date and version:

Router make and model:

Cable or DSL Modem make and model:

Is the connection wired or wireless:

Traceroute to realm:

Pathping to realm:______________________________
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