Problem with a quest? Bug?

#1 - Dec. 23, 2017, 4:46 a.m.
Blizzard Post
I explain my problem, I tried to do the mission "The seat of the triumvirate" which I should pick up something called "The crest of knowledge" which when killing L'one supposedly drops it, it certainly does but when I go to grab it comes out that I have already taken it and it does not come out in the inventory and I can not place it in the next stage of the mission. I have already tried to do the mission 4 times to see if the bug was fixed but it remains the same.
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#2 - Dec. 23, 2017, 4:55 a.m.
Blizzard Post
Does the quest show that you have credit for the crest, Gigimon?

If so, when you go to turn in the quest, are you on the Vindicaar in Mac'Aree? If the ship is positioned in another zone you won't be able to turn in the quest, as far as I know.