All Characters WIPED from account?

#1 - Sept. 27, 2019, 6:29 p.m.

So iv been trying to get my mate back into wow, he hasn’t played for maybe 5-7 years, i think he said he last played in MoP.

Anyway he came over to my house and we managed to recover his account and change his password.

We finally sign in to find… Nothing!

He hasn’t got a single character on his account not one.

Now i know after 2 expansions have passed names are freed up but iv never heard of characters being deleted? He used to main a Warlock and had a shaman Alt.

He’s sure he never deleted them and i checked the self character restore and there was nothing to restore.

So anyone got any ideas??

#13 - Sept. 27, 2019, 8:53 p.m.

Honestly reading this it sounds like they have likely logged into the wrong account when they were at your house.
If your friend gets in touch with Support using the link Ananda gave above, the team there should be able to help them locate the account and get them back into the old characters hopefully.
Any info they can remember about the old account will make that easier, old emails, character names and realms, cdkeys if your friend still has them etc, the more they can include in the ticket the better