Character Recustomization

We hope to be announcing this service in the EU very soon.

If you are experiencing difficulties with the Character Re-Customization service, please be sure to contact the correct departments, depending on what kind of issue you are experiencing. These forums, maintained by the Community Team, are unfortunately not the place to provide the help you may require.

Billing Support
Our Billing department provides assistance with account and billing issues you may have with your World of Warcraft account.
http://www.wow-europe.com/en/support/accountbilling.html

Technical Support
Our Technical Support department can help you with any technical problem that is preventing you from being able to install or play World of Warcraft. They can also assist you with any errors in-game, such as graphical or sound problems.
http://www.wow-europe.com/en/support/technical.html

In-Game Customer Support
Web link:
http://www.wow-europe.com/en/support/in-game.html
Forum:
http://forums.wow-europe.com/board.html?sid=1&forumId=18535

In addition to my previous post, our Customer Support team have provided some information which may answer some of your non-payment related queries:
http://forums.wow-europe.com/thread.html?topicId=7190750925&sid=1

Q u o t e:
That doesn't help for people who are just getting payment failures on cards that SHOULD and DO work on other things

I've already responded on this -- please contact our Billing department. Thank you.

We are aware that some people are experiencing difficulties with paying for the Character Re-Customization service when using the following cards and currencies: Maestro (British Pounds), Solo (British Pounds) and Visa Electron (Russian Rubles).

Our payment partner is handling this with the banks involved. We have not yet received an estimated time for the issue to be corrected, but will update you once we receive news.

We will be continuing further updates in the stickied thread:
http://forums.wow-europe.com/thread.html?topicId=7190770940&sid=1