Character Re-Customization Now Available!

Ready for a new look in World of Warcraft, but the barbershop's just not cutting it? You can now change a character’s gender, face, skin color, and other cosmetic features (such as tauren horn styles or a night elf's facial markings) using the brand-new Character Re-Customization service.
Available at the Account Management page for a flat fee of 15€/£12, Character Re-Customization covers all available cosmetic options for a single character and includes an optional name change to go with your new look.

For more information, see the FAQ -- or log in to the Character Re-Customization page now to begin the process of reinventing the new you!

Account Management:
http://www.wow-europe.com/account/

FAQ:
http://eu.blizzard.com/support/article/CRCFAQ

Character Re-Customization page:
http://www.wow-europe.com/character/character-customization-intro.html

If you are experiencing difficulties with the Character Re-Customization service, please be sure to contact the correct departments, depending on what kind of issue you are experiencing. These forums, maintained by the Community Team, are unfortunately not the place to provide the help you may require.

Billing Support
Our Billing department provides assistance with account and billing issues you may have with your World of Warcraft account.
http://www.wow-europe.com/en/support/accountbilling.html

Technical Support
Our Technical Support department can help you with any technical problem that is preventing you from being able to install or play World of Warcraft. They can also assist you with any errors in-game, such as graphical or sound problems. http://www.wow-europe.com/en/support/technical.html

In-Game Customer Support
Web link:
http://www.wow-europe.com/en/support/in-game.html
Forum:
http://forums.wow-europe.com/board.html?sid=1&forumId=18535

In addition to my previous post, our Customer Support team have provided some information to help with your non-payment related queries on this service:
http://forums.wow-europe.com/thread.html?topicId=7190750925&sid=1

We are aware that some people are experiencing difficulties with paying for the Character Re-Customization service when using the following cards and currencies: Maestro (British Pounds), Solo (British Pounds) and Visa Electron (Russian Rubles).

Our payment partner is handling this with the banks involved. We have not yet received an estimated time for the issue to be corrected, but will update you once we receive news.

We believe payments from Maestro and Solo should now be working correctly.

If anyone still has issues with payments, please be sure to contact our Billing department:

Billing Support
Our Billing department provides assistance with account and billing issues you may have with your World of Warcraft account.
http://www.wow-europe.com/en/support/accountbilling.html

Q u o t e:
Failed.

Can you please tell me which card type?

OK, for all these recent payment failures, you will definitely need to contact our Billing team please. This is because the amount of previous payment attempts + failures is now preventing a successful payment from going through.