#0 - Nov. 12, 2008, 5:04 p.m.
Blizzard Post
The Wrath of the Lich King expansion draws near! Wondering what to do in Wrath of the Lich King? Take a look at some of the links listed below to learn more about some of the new features of Wrath of the Lich King. In addition, if you require assistance with any issue, please check the information provided below for some commonly asked questions as well as information regarding our support departments.



Installation and Account Upgrade FAQ
Q:Will I need to install from the DVD? Why?
A:It will be necessary to have a Wrath of the Lich King DVD and a Wrath of the Lich King authentication key in order to play The Wrath of the Lich King expansion. There is content on the Wrath of the Lich King DVD that will need to be installed that was not included in the patches we recently released. Each account (in the event multiple are played by one person) will need its own copy of The Wrath of the Lich King expansion to install the additional content, and be upgraded with the included game key.

Q:Will I need to patch after I install from the DVD?
A:Yes, the patches released after the game was completed will need to be reapplied once the expansion is installed. If you’ve deleted those patches from your computer then it is possible that you will need to download them again.

Q:If I have the beta already, do I need to delete the beta and install fresh?
A:When the game goes live, you will not need to uninstall your beta client before installing the expansion, but it is highly recommended that you do so. You can uninstall the beta client using your computer's Add or Remove Programs function. If you do not see the beta listed there, just simply delete the Wrath of the Lich King Closed Beta folder. Remember to back up any screenshots or UI settings that you may want to keep.

Q:Where do I need to enter the game key when upgrading? Is it through the client or on the website in Account Management?
A:Once the registration is open, you will need to enter the game key either through the installer or on the following web page: https://upgrade.wow-europe.com/installer/index.xml?product=WLK

Q:I play on two accounts. Will I be able to upgrade both accounts with one game key?
A:No. You will need to upgrade each account you play on with a different game key.

Q:I share a computer with someone else; will that person still be able to play if I upgrade but they don’t?
A:Yes. You will both be able to play as you normally would. The other person will not have access to the Wrath of the Lich King content until the account he or she plays on is upgraded with a Wrath of the Lich King game key.

Q:Once I install the expansion, can I go to Northrend, and how do I get there?
A:To travel to Northrend, visit one of four transportation masters in Orgrimmar, Undercity, Stormwind Harbor, or Menethil Harbor.


For Technical Support
If you are experiencing some difficulty with installing the game, then please visit: http://eu.blizzard.com/support/index.xml?gameId=11&rootCategoryId=2088

Any technical issue may be directly submitted at: http://eu.blizzard.com/support/webform.xml or through email at [email protected]

For phone support, please consult the following list of local telephone numbers in order to speak to a live representative: http://www.wow-europe.com/en/support/technical.html

The normal technical support operation hours are:
10:30 am to 08:00 pm (CET), on Monday and Tuesday.
11:30 am to 08:00 pm (CET), on Wednesday.
10:30 am to 08:00 pm (CET), on Thursday.
10:30 am to 07:00 pm (CET), on Friday

During the week of the launch of the Wrath of the Lich King expansion, technical support hours will be extended to be available from midnight Wednesday, November 13 to midnight Thursday, November 14. Following that, technical support will be available from 09:00 am (CET) until midnight every day until the night of Friday, November 21. Please note however, that technical support will be unavailable on Sunday, November 16.

This form of support is offered at no cost to you from Blizzard Entertainment, though long-distance charges from your phone company may still apply. This same number also offers automated support for hours outside of standard operating times.

Technical support can also be reached through the forums at: http://forums.wow-europe.com/board.html?forumId=11079&sid=1 The forum is moderated during the normal working hours of tech support. Moderation will continue to remain open and available during the extended opening times.


For Billing Support
If you are experiencing any billing issues, please visit: http://eu.blizzard.com/support/index.xml?gameId=11&rootCategoryId=2240

If you are experiencing issues with account creation, please visit: http://eu.blizzard.com/support/article.xml?articleId=20430&categoryId=5120&parentCategoryId=&pageNumber=1

If you need to recover your password or account name, then please visit: http://eu.blizzard.com/support/article.xml?articleId=22454&categoryId=2880&parentCategoryId=&pageNumber=1

For phone support, please consult the following list of local telephone numbers in order to speak to a live representative: http://www.wow-europe.com/en/support/accountbilling.html

The normal billing support operation hours are:
10:30 am to 08:00 pm (CET), on Monday and Tuesday.
11:30 am to 08:00 pm (CET), on Wednesday.
10:30 am to 08:00 pm (CET), on Thursday.
10:30 am to 07:00 pm (CET), on Friday

During the week of the launch of the Wrath of the Lich King expansion, billing support hours will be extended to be available from 09:00 am (CET) Thursday, November 13 to midnight every day except Sunday until the night of Friday, November 21.


For In-game Support
Common in-game issues and information regarding them can be found at: http://eu.blizzard.com/support/index.xml?gameId=11&rootCategoryId=42

If you are experiencing issues related to the user interface, please visit: http://eu.blizzard.com/support/article.xml?articleId=18726&categoryId=96&parentCategoryId=&pageNumber=1

If you find that your account has been accessed without your approval (compromised) please use the following webform to contact us: http://eu.blizzard.com/support/webform.xml

In-game support can also be reached through the forums at: http://forums.wow-europe.com/board.html?forumId=18535&sid=1

In-game support will be available 24 hours a day, 7 days a week, holiday included. If you are ever uncertain as to who to contact or where to look for help, feel free to petition in!