Authenticator not arrived and cant contact...

Hi, I ordered the Blizzard Authenticator on 15th september and money was taken from my account on 18th september. While I accept it may take some time, it is now over 2 weeks since i ordered this item and still has not arrived.

I attempted to contact blizzard by email on wednesday, only to get the following message...

Q u o t e:

This is an automatically generated Delivery Status Notification.

THIS IS A WARNING MESSAGE ONLY.

YOU DO NOT NEED TO RESEND YOUR MESSAGE.

Delivery to the following recipients has been delayed.

[email protected]

OK, so i wait a few days, still no delivery, still no response to mail support.
So i try contact blizzard billing support on the number specified on their website, only to get a message that their queues are too long and wont accept hold anymore people in the queue.

So, i've had a) no item delivered after over 2 weeks, b) email support seems to be not working, or at least it looks like ill never get a response and c) they wont even answer their phones.

So what now? I really want to get this sorted in a way to cause as little hassle as possible, but im starting to run into too many brick walls. Can someone from blizzard please help? Perhaps even contact me or something?

Thanks