Wow crashes during raids and hcs

#0 - Sept. 20, 2010, 4:44 p.m.

Hey lately I've been having these ugly crashes. It happens mostly during heroics and raids. My screen freezes but still hear the sound. After that happens i have to close my wow since the screen never turns back to normal. i click on x, then it becomes a black screen, and wow crashes. I can restart wow and keep playing. But sometimes i crash 2-3 times in 5-10 mins, and it's not so nice to happen in raids.
The strange thing is I don't have any problem in city's like dalaran, or on my lower chars that don't do hcs or raids yet.

Things i've tried:
repair wow
completely reinstall my computer and then a fresh install of wow
update drivers

These are some stuff about my pc

------------------
System Information
------------------
Time of this report: 9/20/2010, 17:00:40
Machine name: PC_VAN_SHANA
Operating System: Windows Vistaâ„¢ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.100608-0458)
Language: Dutch (Regional Setting: Dutch)
System Manufacturer: Acer
System Model: Aspire 8930
BIOS: InsydeH2O Version V1.10
Processor: Intel(R) Core(TM)2 Duo CPU T6400 @ 2.00GHz (2 CPUs), ~2.0GHz
Memory: 3068MB RAM
Page File: 1326MB used, 5013MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
DxDiag Version: 7.00.6002.18107 32bit Unicode

---------------
Display Devices
---------------
Card name: NVIDIA GeForce 9700M GT
Manufacturer: NVIDIA
Chip type: GeForce 9700M GT
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_064A&SUBSYS_01451025&REV_A1
Display Memory: 1778 MB
Dedicated Memory: 499 MB
Shared Memory: 1278 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor: Algemeen PnP-beeldscherm
Driver Name: nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll
Driver Version: 8.17.0012.5896 (English)
DDI Version: unknown
BGRA Supported: Yes
Driver Attributes: Final Retail
Driver Date/Size: 7/10/2010 00:37:00, 9818728 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-450A-11CF-9D64-49211FC2C535}
Vendor ID: 0x10DE
Device ID: 0x064A
SubSys ID: 0x01451025
Revision ID: 0x00A1
Revision ID: 0x00A1
Video Accel:
Deinterlace Caps: n/a
DDraw Status: Not Available
D3D Status: Not Available
AGP Status: Not Available

-------------
Sound Devices
-------------
Description: Luidsprekers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_10250145&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHDA.sys
Driver Version: 6.00.0001.5618 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 5/7/2008 13:22:50, 2134424 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_10250145&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHDA.sys
Driver Version: 6.00.0001.5618 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 5/7/2008 13:22:50, 2134424 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Microfoon (Realtek High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHDA.sys
Driver Version: 6.00.0001.5618 (English)
Driver Attributes: Final Retail
Date and Size: 5/7/2008 13:22:50, 2134424 bytes
Cap Flags: 0x1
Format Flags: 0x@@@FF

-------------------
DirectInput Devices
-------------------
Device Name: Muis
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Toetsenbord
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Microsoft eHome-infraroodzender
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x006D
FF Driver: n/a

Device Name: Microsoft eHome-infraroodzender
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x006D
FF Driver: n/a

Device Name: Microsoft eHome-infraroodzender
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x006D
FF Driver: n/a

Device Name: Microsoft eHome-infraroodzender
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x006D
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB-hoofdhub
| Vendor/Product ID: 0x8086, 0x2937
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 4/11/2009 06:43:16, 196096 bytes
| Driver: usbd.sys, 1/21/2008 04:23:03, 5888 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Launch Manager
| Matching Device ID: *pnp0303
| Upper Filters: DKbFltr
| Service: i8042prt
| Driver: DKbFltr.sys, 11/2/2006 15:29:36, 21264 bytes
| Driver: i8042prt.sys, 1/21/2008 04:23:20, 54784 bytes
| Driver: kbdclass.sys, 1/21/2008 04:23:23, 35384 bytes
|
+ Toetsen van Microsoft eHome Remote Control-toetsenbord
| Matching Device ID: hid\irdevice&col05
| Service: kbdhid
| Driver: kbdhid.sys, 4/11/2009 06:38:40, 17408 bytes
| Driver: kbdclass.sys, 1/21/2008 04:23:23, 35384 bytes
|
+ Microsoft eHome MCIR-toetsenbord
| Matching Device ID: hid\irdevice&col06
| Service: kbdhid
| Driver: kbdhid.sys, 4/11/2009 06:38:40, 17408 bytes
| Driver: kbdclass.sys, 1/21/2008 04:23:23, 35384 bytes
|
+ Microsoft eHome MCIR 109-toetsenbord
| Matching Device ID: hid\irdevice&col07
| Service: kbdhid
| Driver: kbd106.dll, 1/21/2008 04:23:23, 6656 bytes
| Driver: kbdhid.sys, 4/11/2009 06:38:40, 17408 bytes
| Driver: kbdclass.sys, 1/21/2008 04:23:23, 35384 bytes
|
+ Toetsenbordstuurprogramma voor Terminal Server
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: i8042prt.sys, 1/21/2008 04:23:20, 54784 bytes
| Driver: kbdclass.sys, 1/21/2008 04:23:23, 35384 bytes
|
+ Synaptics PS/2 Port TouchPad
| Matching Device ID: *syn1b19
| Upper Filters: SynTP
| Service: i8042prt
| Driver: SynTP.sys, 4/4/2008 11:26:56, 196784 bytes
| Driver: SynTPAPI.dll, 4/4/2008 10:58:02, 147456 bytes
| Driver: SynCOM.dll, 4/4/2008 10:45:52, 163840 bytes
| Driver: SynCtrl.dll, 4/4/2008 10:46:38, 196608 bytes
| Driver: SynTPRes.dll, 4/4/2008 11:05:26, 5820416 bytes
| Driver: SynTPCpl.dll, 4/4/2008 11:01:30, 946176 bytes
| Driver: SynCntxt.rtf, 4/4/2008 11:05:50, 4361772 bytes
| Driver: SynZMetr.exe, 4/4/2008 10:48:30, 241664 bytes
| Driver: SynMood.exe, 4/4/2008 10:47:42, 233472 bytes
| Driver: SynTPEnh.exe, 4/4/2008 11:26:54, 1037608 bytes
| Driver: SynTPCOM.dll, 4/4/2008 10:58:24, 102400 bytes
| Driver: Tutorial.exe, 4/4/2008 11:05:42, 327680 bytes
| Driver: InstNT.exe, 4/4/2008 11:26:56, 124200 bytes
| Driver: SynISDLL.dll, 4/4/2008 11:06:04, 626688 bytes
| Driver: SynUnst.ini, 4/7/2008 10:02:16, 404241 bytes
| Driver: SynTPHelper.exe, 4/4/2008 11:27:02, 95528 bytes
| Driver: fx04.wav, 5/9/2007 03:48:26, 16898 bytes
| Driver: SynAcer.exe, 4/4/2008 10:49:00, 139264 bytes
| Driver: SynAcerCpl.cpl, 4/4/2008 10:48:46, 241664 bytes
| Driver: SynTPCo4.dll, 4/4/2008 11:26:12, 110592 bytes
| Driver: WdfCoInstaller01000.dll, 3/9/2006 03:58:00, 1060424 bytes
| Driver: i8042prt.sys, 1/21/2008 04:23:20, 54784 bytes
| Driver: mouclass.sys, 1/21/2008 04:23:20, 34360 bytes
|
+ HID-compliant muis
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| Driver: mouhid.sys, 1/21/2008 04:23:20, 15872 bytes
| Driver: mouclass.sys, 1/21/2008 04:23:20, 34360 bytes
|
+ HID-compliant muis
| Vendor/Product ID: 0x04D9, 0x0499
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| Driver: mouhid.sys, 1/21/2008 04:23:20, 15872 bytes
| Driver: mouclass.sys, 1/21/2008 04:23:20, 34360 bytes
|
+ Muisstuurprogramma voor Terminal Server
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 4/11/2009 08:32:52, 53224 bytes
| Driver: sermouse.sys, 1/21/2008 04:23:20, 19968 bytes
| Driver: mouclass.sys, 1/21/2008 04:23:20, 34360 bytes

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 160.2 GB
Total Space: 231.8 GB
File System: NTFS
Model: ST9500325AS

Drive: D:
Free Space: 198.9 GB
Total Space: 228.2 GB
File System: NTFS
Model: ST9500325AS

Drive: E:
Model: Slimtype BD E DS4E1S
Driver: c:\windows\system32\drivers\cdrom.sys, 6.00.6002.

Aennorai

#1 - Sept. 20, 2010, 7:26 p.m.

Have you checked your system temperatures to make sure the graphics card isn't overheating?
http://www.cpuid.com/softwares/hwmonitor.html

Aennorai

#3 - Sept. 21, 2010, 12:23 p.m.

Those temperatures are fine, were they saved while the game was running?

Make sure you have no custom addons installed while troubleshooting. Misconfigured or old addons can cause stability issues or even crashes.