Game Crushing Instance Lag

#0 - Jan. 29, 2010, 1:07 a.m.

Do you think if enough people replicate threads about how unacceptable the lag is across many realms blizzard might at least apologise for their currently shambolic customer service?

Nah me neither.

You make a great game but your aftersales model in relation to discontented customers is alarming. Not all problems are easy to fix, but providing simple information on the source of the problems, measures being implemented (if any) and even a humble apology are not hard to produce. Every other company I give money to for a service, provides me with satisfaction or an apology, maybe even a refund. Blizzard seems to operate a very unique model liberated from such restrictions!

Am I going to quit or stop paying or etc? No, thats probably the most pathetic thing about it. Everyone is so invested in this game they will take any old crap indefinately.

Customers have the right to voice an opinion, and they will until they are met with a worthy response or solution.

Wryxian

#12 - Jan. 29, 2010, 10:01 a.m.

As we've said in other threads, we are aware of your concerns and we are gathering your feedback. We realise that latency is frustrating (we play the game ourselves) and that is why we are not, in any way, ignoring your concerns.

Wryxian

#20 - Jan. 29, 2010, 10:35 a.m.

Q u o t e:
So, again, what if anything can we as a user community do in order to help resolve this issue faster. It seems it might be battlegroup related (i.e some battlegroups experience lag, some don't) ?

We appreciate your response. The best feedback is that which shows what kind of lag you're experiencing (described as clearly as you can) and exactly where you're experiencing it (Is it just in instances, and if so is it certain instances in particular?) and finally when you are experiencing it (at or between what hours).

You're right that "Fix the lag now!" type messages can seem unhelpful, but at the very least they show the realm the player is experiencing the lag on, and so even those posts are useful. But, absolutely, the more information provided the better.

Wryxian

#74 - Feb. 18, 2010, 1:22 p.m.

Thanks for the recent feedback, but we have a new thread for this here:
http://forums.wow-europe.com/thread.html?topicId=12534144376&sid=1&pageNo=2#24

Locking this now.