No bug forums?

#0 - Jan. 22, 2010, 11:18 a.m.
Blizzard Post
I used to play on the US servers, and we had a "Bug Report" forums.

Fighting BQL last night, I noticed a bug, or what I think is a bug (and no, had nothing to do with the things that were hotfixed). So I came here wanting to report it, but it seems like there's no such thing on the EU forums.

So am I that blind, or do EU players not have to ability to report bugs?
#12 - Jan. 22, 2010, 12:28 p.m.
Blizzard Post
Q u o t e:
They can also be reported through in-game tickets.


This is actually why we have no bug report forum here in Europe :-)

If you find a bug in-game, you should report it to the Game Masters.
#15 - Jan. 22, 2010, 12:41 p.m.
Blizzard Post
Q u o t e:
Why is the process different between the two territories then?

Surely they have an in-game reporting tool in the US as well? Why have a bug forum there?
Quite simply, the QA team that deals with non-translation type bugs is based in the US. Here, for translation specific issues, you can report or discuss them in each language's Translation & Localisation forums (for example, the French one here: http://forums.wow-europe.com/board.html?forumId=11213&sid=2). Because EU's English client uses American English, we do not have an equivalent forum. The closest we have for EU's English forums is the Website and Forums forum (http://forums.wow-europe.com/board.html?sid=1&forumId=11088) which you can use for reporting issues with either the website or the forums. As Vaneras and other replies have stated already, the in-game tool is the place to go for reporting non-translation related bugs in Europe.
#18 - Jan. 22, 2010, 1:47 p.m.
Blizzard Post
Q u o t e:
A question on that. I'm playing with the english client on a german server. Should I file my bug reports in German (the server and GM language) or in English since the QA team is in the US anyway?
If your bug is about German translation (which I suspect it isn't), then the German translation and localisation forum is the place for it. If it's about the game, then please report it in-game.
#20 - Jan. 22, 2010, 1:55 p.m.
Blizzard Post
Q u o t e:
He's talking about which language he should write his bug reports in :P

The answer is in that case of course german, as that is the support language of those particular realms.
That's probably true, but an in-game ticket in English wouldn't just be ignored.
#26 - Jan. 22, 2010, 3:22 p.m.
Blizzard Post
Q u o t e:


I actually think that this is true.. partially anyway.

Game designers and develeopers are located in the US, therefore they dont care about europeans finding a bug, unless it's a humongous bug.

Same goes for design. Now, Game suggestions here do exist, because people keep spamming ideas under other forums anyway, so therefore they had to create a forum for that. But the only thing admins/devs here might look at is the fact that you dont break any rules. They dont really care about your ideas, its just a way for them to make you think that you might be contributing, but you're not because they dont even read it.

The only way to actually make your find get to the devs desk is by posting on the US forums.


This is all theorycrafting, not facts, although I think that it's true.
It's plain not. We gather suggestions and feedback and deliver these to the appropriate recipients, and believe me the Suggestions forum makes this a whole load easier. You're entitled to your beliefs, but as they are simply untrue I am compelled to clarify: we do care very much for your feedback and suggestions and do ensure they are seen and heard.
#28 - Jan. 22, 2010, 3:46 p.m.
Blizzard Post
Q u o t e:
Ok, lets say it is, then why isn't there 1 single thread in the suggestions forums that have been tagged by blue in any way?

Edit:
Oh, and btw, the last answer in the EU suggestions forum is from 23/01/2007 by Ommra.

So I was wrong, there are blue posts... What's that? Huh? 2007???

It actually made me lol, I mean, I relly laughed IRL. Now im going over to the us forums to compare. Brb 1 min.
Tagging with blue is not our way of saying a thread is read. And if you really did check out the US Suggestion forums, you'll see it is exactly the same.
#32 - Jan. 22, 2010, 4:05 p.m.
Blizzard Post
Q u o t e:
I actually noticed that in the US forums it was even worse, no response nowhere.

And lets say that you dont tag threads, so how do you get information or feedback if there's a problem with someones idea? Why I'm wondering this? Because usually when someone likes the original idea, but theres a big problem, one asks how the idea is going to bypass <insert problem>? And alot of times that "idea creator" has a solution for it, but he just forgot to present the problem.

This just strengthens my belief that you really dont care the slightest about ideas posted by players, Europe or US.


But meh, I think I'm wrong now actually, but I'm positive that you're doing it real bad since you dont have any questions.
Our designers really appreciate the suggestions and feedback, but they are not without their own ideas and the ability to fill in the blanks when an idea seems unclear or not completely fleshed out.

I guess if you're "positive we're doing it wrong" then no matter what we say you will believe as you choose. Meanwhile, we continue forwarding and gathering your suggestions and feedback as we ever have.