#0 - Sept. 22, 2009, 5:22 p.m.
http://eu.blizzard.com/support/article.xml?articleId=20110
They are there for you by phone and email as well.
http://www.wow-europe.com/en/support/technical.html
You can also access the full support site, which also includes general assistance on in-game topics and new content.
http://eu.blizzard.com/support/index.xml?gameId=11&locale=en