#1 - July 1, 2016, 9:52 a.m.
We wanted to thank all of you for being patient while we work to make Beta and PTR more stable; we know latency and disconnects can be frustrating to play through, but it's critical that we hit these roadblocks while we're in the Beta/PTR phase, so our live product can be more stable.
We have made significant progress this week. Some of you had reported consistent latency/disconnects at 9am and 9pm Pacific time; those should be fixed now (thanks so much for the report, this was great info to have).
We've also been pushing a lot of minor, client only builds (without maintenance or downtime). These have been mainly to fix client crashes as we identify causes and fixes, to get things more stable without having to wait days between builds. We'll continue doing that as we find fixes for other high-frequency crashes and asserts.
If you continue to see large latency spikes (1+ second delays on casting spells is a good frame of reference) please post the following information below:
Time (time zones are tricky, just say how long ago it was from the time of your post):
Location in the world (Zone name + subzone name if you have it):
Thanks for helping us test! With your continued help we can get things in a better state so we can all enjoy the game when it goes live.