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Regarding disconnections on August 19 - NOW RESOLVED

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Kaedi
Community Manager
#1 - Aug. 19, 2025, 5:24 p.m.
Blizzard Post

UPDATE: We have resolved the issues and now bring players back into the game. Note, initial log-ins into the game may be slow.

To help compensate for the time lost, we have extended the Wuyang Hero Trial until 4 PM PT.

Original Post

We are currently experiencing disconnections and working on resolving the issue. In the meantime, please consider only queuing for unranked game modes like Quick Play to avoid any suspensions or bans from the game. We greatly appreciate your continued reports of this issue and will continue to monitor. Thank you for your understanding.

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Kaedi
Community Manager
#4 - Aug. 20, 2025, 12:41 a.m.
Blizzard Post

Update: We are checking on reports that some player’s progress and activity may not be accurately reflected in their career profile after our recent outage. We are looking into this and will work to correct players’ career profile data later on. We apologize for any inconvenience this may cause.