Game crashing while trying to play

#1 - May 9, 2023, 7:22 p.m.

Since this most recent update, I cannot play the game. Anytime I get into a match or open the shop my game freezes on me. I have to ALT+F4 to get out of the game or shot off my PC entirely. I cannot spectate games either without it crashing. It does this on both quickplay and arcade game modes. My game was fine when I last played 2 days ago.

Craig

Community Manager

#28 - May 12, 2023, 9:24 p.m.

Hello everyone, our Quality Assurance team is looking for more information to help identify these crashes. To help, please consider providing us with a DxDiag file in a reply

Press Windows Key + R.
Type DxDiag and press Enter.
In the DxDiag window, click Save All Information.
Name the file “dxdiag” and click Save.
Open the file in Windows Notepad, then press Ctrl+A to select all text, then Ctrl+C to copy all text to the clipboard.
Start a new reply, and type two sets of four squiggly lines and then place the cursor in between and press Ctrl+V to paste the Contents in a code block. Example:

~~~~
Paste your DxDiag File Here
~~~~

Craig

Community Manager

#33 - May 22, 2023, 10:44 p.m.

Sorry about that, when this happens gotta upload the file to place like Pastebin so we can see the file from there:

Go to www.pastebin.com
In the open field paste your DxDiag there and click “Create New Paste” (Please note you are not required to create an account on that website and your file will remain there temporarily for a few days.)
Once created paste the link in your reply. Note if you are not permitted to post links, please wrap the contents between two tick marks like so:

`www.pastebin.com/linkurl`