ATTENTION EVERYONE! FOR THOSE WHO STILL DON’T SEE THE BETA IN BATTLE.NET
Hey everyone, Blizzard Customer Support has chimed in over the last day with a solution that may help those who did successfully claim the drop but the download is not showing up in the BattleNet launcher.
To verify your correct account is linked to Twitch, go to Twitch and inspect to make sure your correct BattleNet account is displayed there. If it is not, you must go to the BattleNet account that is displayed to find your Beta Access for Overwatch.
Another way to verify if your account is flagged for Beta is by logging out and back into the forums. If the Beta feedback forums appear, then that definitely means your account is flagged for beta access. If you do not see those forums, then that means your Twitch account was not connected to that BattleNet account.
TWITCH DROPS PROMOTION HAS ENDED
The window to earn watch time has ended. Don’t worry there will be more chances to earn drops soon and there will be more Beta tests throughout the year if you don’t make it into this one. The next available drops promotion for those who did not participate in the Twitch one will be available on the Overwatch League opening weekend.
Just so everyone is clear: once we get the drops redemption notification from Twitch, it still takes us a bit of time on the backend to grant access. Especially with how many folks are claiming drops.
Please be patient folks. Access is rolling out, you will not have it immediately after hitting the claim button on Twitch
We’ve been seeing folks get in steadily for the last few hours now.
If you’ve been waiting for over an hour now, please double check that your Battle.Net account is linked to your Twitch account. Also, please make sure that you have a license for Overwatch (the retail game) on the account (although if you’re posting here…)
Hi folks, we’ve been looking into the issue of folks claiming and not receiving their drops several hours later. As soon as I have more information I’ll share it
In the meantime, please follow WyomingMyst’s instructions above if you haven’t already. We’ve seen more than a few anecdotal reports (not enough for me to officially state it as a fix) that refreshing your connection between your Blizzard and Twitch accounts nets positive results
Do NOT disconnect and reconnect your Blizzard accounts. This may cause further delays.
The TLDR: we are seeing very few errors in granting of the license. The system is processing beta access being granted, however it may take several hours to do so, especially if you connected your Blizz/Twitch accounts later in the day (or after the campaign had begun).
We know that folks are eagerly anticipating playing the beta, and I am sorry if you’re experiencing severe FOMO right now. Please be reassured we’re working through the entire list of claims, and that the beta lasts for over 2 more weeks
For those players who have linked their accounts already, we expect to complete processing license grants in the next hour. Thank you for your patience.
I’ll be here monitoring this thread over the next several hours to make sure folks get in
Again, our sincere apologies and we appreciate the entire 5 hour gang
We are currently rerunning the entire list to catch anyone who may have linked their Battle.Net/Twitch accounts late. We estimate that will take at least a few hours
