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Missing items (skins, sprays, emotes...)

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Moira
#1 - Sept. 28, 2021, 8:14 p.m.
Blizzard Post

Hello there!

After the last update some of my items seem to be missing (eg. Sombra summer skin, Mercy sprays and much more) , even though I’ve had some of them unlocked for years?
I don’t know what to do, now that half my stuff is gone without any explanation. I do not have filters activated, nor was I playing on the PTR.

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AndyB
Community Manager
#44 - Oct. 6, 2021, 6:45 p.m.
Blizzard Post

Hiya folks,

Thanks for all of the information provided in this post. We’re currently investigating and working on fix for a future build.

If I’m able to update with an ETA, I’ll do so at a later date.