This afternoon, some players received a notification that they received a Card Back that they already had.
That notification was from us sending players the Winter Veil Treat Card Back if they met the conditions mentioned in the Winter Veil blog, but didn’t receive the Card Back at the time.
After we sent the Card Back, we discovered that there is a bug in our Card Back notification code where instead of showing the Card Back that was granted, the notification showed the player’s favorited Card Back. We’ll be looking into that and fixing that bug in a later update.
Another issue we noticed during this process is that instead of sending the Winter Veil Treat Card Back, we accidentally granted the Winter Veil Wreath Card Back (a Card Back tied to an earlier year’s Winter Veil event).
We won’t be taking anything away to correct this. Instead, we just did another grant to add the Winter Veil Treat Card Back to the accounts of anybody who meets the criteria above.
To avoid further confusion, we did not send a second login notification using the bugged Card Back notification when we did the second grant. Both grants have already been completed for all affected players in all regions, so this issue should be resolved at this time.