Hey everyone,
We’re aware of the following issues with the 21.0 Patch, which went live today:
- Some Duels players were not transferred to the next Duels season.
- Pave the Way, the second portion of the Paladin Questline, does not upgrade Duels-only Paladin Hero Powers.
Both issues are being monitored and will be addressed in a later patch. In the meantime, any Duels players who were not transferred to the next Duels season can reach out to Customer Service in order to be manually transferred over.
7/29 UPDATE: We are also aware that players are currently unable to claim rewards for the Climbing the Ranks achievement. Once United in Stormwind launches on August 3, you’ll be able to claim the new United in Stormwind rewards for that achievement.
7/29 UPDATE #2: We are aware of an issue where Android users are unable to login. We are actively working to resolve the issue and will update here once a solution has been found.
7/31 UPDATE (edited): A resolution for the Android login issue will be rolling out soon. Separately, If you’re still getting the playful sprites error on sign in, try relaunching Hearthstone. If you sign in and see the I’m New/Sign In screen again, click sign in once more.
8/3 UPDATE: United in Stormwind Battlegrounds Perks did not initially appear in the in-game shop. The issue has been resolved and should be rolling out shortly. We are also aware that Flightmaster Dungar is not being correctly counted in United in Stormwind Achievements. That issue is being investigated at this time.
8/5 UPDATE: The Flightmaster Dungar Achievements issue should now be resolved. We are continuing to monitor other issues with achievement tracking.
8/6 UPDATE (edited): Early next week we’ll be issuing compensation in the form of 100 Gold for players who received a Classic card pack instead of a Year of the Phoenix card pack from the When Clones Attack! Tavern Brawl. For impacted players, no action is needed - the Gold will show up in your account automatically.
8/11 UPDATE (edited): Compensation for the issue above has been distributed. Separately, we’re aware of an issue where a pop up appears with placeholder text after finishing all Book of Heroes installments. We’ll be fixing this pop up in a patch next week and will be issuing a Golden Standard card pack at a later date to all players who completed Book of Heroes, which will be the reward for completing this content moving forward.