wrongfully terminated gm said so

#1 - Feb. 27, 2013, 12:06 a.m.

My friend was banned for nothing and has been discussed by a gm saying that his account should be released.
Now my friend cant even login to support tickets and do anything.
130226-000474 is the ticket number and here is what he told me his ticket says.

This is copied and pasted from a screenshot he showed me over skype

“Hello,

After reviewing the issue, it appears that your account was blocked in error. Your account has been released and you should be able to log in to Guild Wars 2 once again. I apologize for any inconvenience this may have caused.

Please let us know if we can assist you with anything else.

Regards,
GM Loxy
Guild Wars Support Team
http://support.guildwars2.com"

Gaile Gray

#8 - Feb. 27, 2013, 1:32 p.m.

The forum is not really designed as a means to immediately follow up on a support ticket. Your friend did exactly the right thing in writing up the ticket and sending it in. In most cases, the matter will be reviewed and resolved in less than a day. The second account block is interesting and a team member is looking into that.

But as a rule, posting here to say “My friend submitted a ticket” is a little premature.

If someone still needs help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.