Hi everyone,
I brought T3 cultural shoulders in the wrong type this morning. I wrote a ticket to change them to heavy. However they are saying there is nothing they can do.
Now about a week ago i brought the wrong necklace from the laurel vendor and they offered an exchange, as it costs the same amount of currency as the other.
So what gives? same circumstance, yet cant do it?
ticket number is 130726-000865
Please understand that we simply cannot offer the service of correcting user error on an unlimited basis. The one-time replacement was a favor, but with all due respect, you really need to take greater care in your in-game transactions, for you own the process and you can prevent these issues from taking place.
I know you are disappointed, but that decision is final, and again, you can prevent the need for these requests in the future by exercising closer attention to the in-game transaction.
