So I recently started playing GW2 again. On the first night that I was back in the game, I saw the Molten Alliance Pick on the store. Since it was a limited edition item, it really had me interested (I’m a sucker for that kind of thing). I was concerned about whether or not it was bound to account or bound to a single character, since it says both on the description. After asking in general chat, three separate players confirmed that it was indeed usable by all characters on an account. Here’s where my issues began:
At the time I was playing on a low level alt, and without thinking went ahead and purchased the pick. Later, I discovered that it was indeed soul bound to that character and I was unable to move it to my main, so I submitted a ticket. At first, I asked if it were possible to receive a refund since I bought it unknowing that it was for only a single character, and I was told that this wasn’t possible. Fair enough, since GW2 is a Buy-to-Play game I figured they made money on the store, and offering refunds would really cut into profits, this was perfectly acceptable. However, I politely said that I understood, and asked if I could at least get the pick transferred to my main character, as it’s completely useless sitting on a low level alt that never sees playing time. I was told repeatedly, that it was “impossible” to transfer it. So I asked if they could refund the gems under the sole condition that I spend them on the exact same item, but on my 80 Mesmer. Once again, repeatedly told that they wouldn’t do this.
I don’t get it. I bought the item not understanding that it was a single character item, which is fine – my mistake, I get that refunds aren’t always the best business option. But not allowing me to transfer it onto my main, instead of sitting on a low level character to see no use… that’s absurd. 10$ might not be a lot of money, but I wouldn’t throw a 10$ bill in the garbage either, and that’s essentially what has happened. I even proposed a few separate solutions, all of which involved Anet keeping my 10$, but the pick being moved to my main so I could actually use it, and was refused over and over. So my question is why? What makes it so difficult to take 5 minutes and accomodate customers, yeah it was my mistake but it doesn’t make sense that I have to waste the pick when a solution is so simple.
This is my last ditch effort, if I don’t get any help here, I cannot see myself spending a single cent more in the store. That may not be important to some of you, but it’s a really big deal to me.
