World vs. World trait abilities

#1 - Nov. 6, 2013, 12:42 p.m.

I tried submitting a ticket on this issue then i was recommended to check here for my issue by a GM. There was a reset on all accounts abilities for the characters individual abilities, except my thief’s world vs. world abilities. I was wondering if i can have these reset by a GM? not the rank but the abilities so i may have the chance to re-distribute them like everyone else. I don’t mind if my other characters world vs. world abilities are reset. Just as long as my thief’s abilities are reset. I provided a picture just in case what I am asking for isn’t clear for understanding.

Gaile Gray

#2 - Nov. 6, 2013, 2:48 p.m.

If you submitted a ticket, can you please provide me with the five-digit ticket number?

Gaile Gray

#4 - Nov. 6, 2013, 2:56 p.m.

Found it. Thank you, and we’re investigating.

Gaile Gray

#7 - Nov. 6, 2013, 3:24 p.m.

There were concerns about your name. Actually, coincidental to your questions, the name itself was reported, so the display and character names were flagged for changing. Agents change the display name and flagged the characters so that you can rename them. You should not be tagged for a suspension, but simply asked to choose a different name. (To predict your question, I’ve seen names similar to yours in other games, but it’s not a name that we allow in GW2, following our Naming Policy.)

More to follow

Gaile Gray

#9 - Nov. 6, 2013, 3:32 p.m.

About the reset: Tell me more. You say that some of your characters got a reset of their WvW ability points. And one of them did not. There is no mechanism in the game to reset WvW ability points in any way. Way back on June 11th we made some changes to the way some abilities worked and we gave everyone a reset at that time, as shown in the update notes for June 11: https://forum-en.guildwars2.com/forum/info/updates/Game-Update-Notes-June-11th-2013

So please tell me more about what you mean when you say your other chars got this reset… when was this? And was your thief in existence at that time?

Gaile Gray

#10 - Nov. 6, 2013, 3:33 p.m.

Grass Maw.6183:
I see fair enough, well may i ask to change it the name again, i was not aware that it was being reported nor was i alerted until just now. I put a name very similar to the first one, not knowing what was happening. I would like to avoid getting banned or suspended and change it to something different now that I know what is going on.

Sure, I’ll let the GM know that you unintentionally reused a variant of the name and that you should not be “dinged” for that.

Update: Our agent flagged the new name, but no penalties in place. Thanks for letting us know so we can address this is the most friendly manner possible.