wont complete download

#1 - Sept. 4, 2012, 6:05 p.m.
Blizzard Post

When i put the disc in a screen pops and it downloads to 10135 kb and then dissapears, then the same screen pops up and then dissapears again please help me! i tested my computer and attached it below

#3 - Sept. 5, 2012, 8:22 a.m.
Blizzard Post

Hi POMalley – Thanks for providing the Game Advisor report! The first thing I’m seeing here is AVG. Currently Guild Wars 2 has some compatibility issues with AVG and so the best course of action here would be to either completely remove it (and try a different security software application of course) or to configure AVG to work with Guild Wars 2. The steps below should assist you with configuring AVG:

1. Open AVG
2. Click “History”
3. Click on “Firewall Log”
4. Click on “System Services”
5. Scroll down to branch cache/Windows remote management
6. Click on “Block” and change it to “Allow for all”

This should allow you to connect to the patch servers.

Next, open User Interface.
Click “Tools” and then “Firewall settings” and in the panel that pops up, you will see profiles on the left (the active one will be in bold).
Click on “System services” in the active profile and then Click the “Manage User System Rules.”

Another window should open. Click Add button, a change rule detail window opens. Here you will want it to read: For protocol TCP, direction Out, local port(s) Unrestricted ports (1024-65535), remote port(s) 80,6112,6600, remote address(es) All Networks, Allow for All … Give it a name of GW Special down at bottom.

If this doesn’t help – please let us know!