Wings of the Sunless

#1 - Oct. 13, 2013, 6:56 p.m.

After about 2 weeks of keeping it in my bank to level a Necro high enough to use them. I tried to transfer my Wings of the Sunless form my bank to my inventory but instead of moving it they were destroyed. Didn’t get a conformation but I know they were destroyed because they are not in inventory or the bank. I submitted a ticket but if its like any of the other tickets I’ve submitted in the past I’ll never hear anything on it. Also I didn’t get a conformation on it like I usually get. Any help with this issue would be greatly appreciated.

Gaile Gray

#12 - Oct. 15, 2013, 12:04 p.m.

Silvercyclone.1462:
Well I just got my answer from Anet and apparently it’s against their moral rules to give back items even if its from an in-game bug. My guess is I just haven’t purchased enough gems for me to get on their list of exceptions.

Support will always try to help. If you were declined (and I don’t have a ticket number so I can’t review this situation) it’s because the team could not establish that you had the items. We get a whole lot of people who say they had such-and-such, but records show they destroyed it, gave it away, traded it, sold it, or just never had it.

Our goal is to help every player, when helping is reasonable and possible.