Win8, "This app cannot be opened on your pc"

#1 - Aug. 14, 2014, 6:42 a.m.
Blizzard Post

SO,
I first got GW2 When it came out, Played it on a windows 7 laptop with minor lag but fine,
THEN, upgraded to windows 8 when it came out. Guess what. RAN FINE
no lag, okay yes i need to have it on the lowest resolution (criminal i know), but i cant afford a decent machine, either way, it runs fine, no lag, no issues, no bumps. then last night i get home from work ready to play. hit open and i get the message appear

“This app cannot be opened on your pc.
check software provider for another version”

i’ve not updated my pc, i’ve not changed anything. this morning i put GW2 on my work pc. a beast of a machine which can handle it fine and i received the same message???

i changed the compatability to windows 8, and windows 7 on both pc’s to see if that makes a difference,
Factory reset my laptop and that doesn’t work,
currently reinstalling, but it didn’t work at my shop so i doubt that’ll make a difference!!!

does Windows 8 suddenly not run GW2??
Anybody help please, if i cant get it working i wont be able to play again because there’s no way in hell i can afford a new machine

#4 - Aug. 14, 2014, 2:04 p.m.
Blizzard Post

You may also want to see if you have SmartScreen Filter enabled as I’ve seen it throw this error before.

What happens when you try to run the client from your Windows 7 machine?