It happened this morning about 4 hours ago. They hacked her email and erased everything GW2 related and changed her password and email for her account. I sent a support ticket, but just wondering from other people, how long until you get a response from Anet? How long did it take for this situation to be resolved?
It was ourkittenfault because of the weak passwords that were used and we never check our email that often. But I found the gold selling site and people that stole her account. I logged in and they already had her account joined to a gold selling guild.
We play a lot of online games and this has never happened, but the only thing she says she did was check her ingame mail recently and there were several spams from gold sellers. I heard rumors of hackers getting you that way, but I didn’t believe it.
