Why we hear nothing but Silence from ANet?

#1 - April 22, 2014, 3:54 p.m.

Hello there.

One thing that is certainly causing many discussions about “how awful our community is” is when people give “tsunamis” of feedback, questions and reports about several things and since the patch, one incredible silence involved all ArenaNet team, if they reply threads is to warn the thread may be blocked or actually block/merge the thread.

Why so much silence? Why don’t make community know you are aware of certain issues and working on them? Or discuss alternatives with the community of points you’re open to make changes?

I think things several times scale to the points moderators need to step in due abuses, people feel they are not heard, that specific groups of players are with problems with the patch and they try to report or ask to something to be done about it and it’s just… silence, like they are not even reading.

Why don’t ANet does a simply reply on a thread just saying something like: “We know there is some issues with guild missions after the patch and we’re are working to fix them.”? (just one example)
Not only that, try to ask for constructive feedback about the things that need changes, the mega-threads can’t address specific issues.

I honestly believe when it comes to create one Healthy Community, that is a process that takes several years, the team that is behind interact with the community on this forums is not taking steps to make that happen.

Sorry my English.

Chris Whiteside

#314 - May 1, 2014, 1:34 a.m.

Lheimroo.2947:
The CDI initiative appears kaput, and the four or five feedback threads on feature patch features haven’t garnered a single substantive response.

I don’t think it’s adequate to say ’We’re reading what you post’ if they fail to actually respond to concerns raised.

Comes a point where I need to know what’s coming up or what Arenanet developers actually think about the feedback being offered in order to have ‘faith’ in where they’re setting their development in future.

I mean, take the feature patch – some of those features could’ve been improved significantly if we’d had the opportunity to offer feedback in advance; ie, before they were baked and almost ready to be rolled out. But that’s rather typical of arenanet’s community-communications style: they work on what they got and put it out, THEN get surprised by feedback.

Most other industries seek customer feedback in a multistage iterative process during product creation, and it only makes sense. Even in MMOland, look at Blizzard – discussing the upcoming expansion in detail a year or more out from release.

Even in the CDI threads, developer commentary basically amounted to ‘Yeah, we read that. It’s interesting’.

I hate to say it; we need a ‘Ghostcrawler’.

Hi,

The CDI is not Kaput at all. I have just been extremely busy like the rest of the team and as I have said before there is absolutely no point in doing a CDI if we cannot contribute properly to it.

A new CDI will be coming shortly! Thanks for your patience.

Chris

Chris Whiteside

#437 - May 1, 2014, 9:56 p.m.

Hi All,

I just wanted to take the time to make it clear that we are indeed reading all the feedback, not just about Megasverver but in many areas of this forum, others and in game.

As Colin has mentioned in the past Megaserver technology is a multi phase release and we are monitoring\discussing it every day.

We are very focused on a multitude of areas of GW2 including China and excited for our new global community and what lies ahead.

I wanted to say that I agree with the concerns around the post on twitter. I have a very small number of followers and rarely catch up on my account and following a very late night earlier this week caught up on my notifications and replied. I am a strong believer in exposition to all and will be more careful about this moving forward.

Regarding Dev communication on the forums currently, as I said we are very focused on a number of areas currently and are looking forward to being able to turn our attention to healthy discussions with you all soon.

This post is not designed to appease, it is designed to inform so please take it in the spirit in which it was intended.

Chris

Chris Whiteside

#441 - May 1, 2014, 11:08 p.m.

synk.8762:
Chris Whiteside.6102:
Hi All,

I just wanted to take the time to make it clear that we are indeed reading all the feedback, not just about Megasverver but in many areas of this forum, others and in game.

As Colin has mentioned in the past Megaserver technology is a multi phase release and we are monitoring\discussing it every day.

We are very focused on a multitude of areas of GW2 including China and excited for our new global community and what lies ahead.

I wanted to say that I agree with the concerns around the post on twitter. I have a very small number of followers and rarely catch up on my account and following a very late night earlier this week caught up on my notifications and replied. I am a strong believer in exposition to all and will be more careful about this moving forward.

Regarding Dev communication on the forums currently, as I said we are very focused on a number of areas currently and are looking forward to being able to turn our attention to healthy discussions with you all soon.

This post is not designed to appease, it is designed to inform so please take it in the spirit in which it was intended.

Chris

Thank you for taking the time to post. I think this is exactly what we needed to hear. You obviously can’t please all the people all the time, or address everyone’s concerns individually, but small communications here and there to know you’re at least looking at our feedback helps.

Good luck with the China release. Launches are madness; try to keep up on your sleep.

Thank you Synk. So far things have been great on the release (fingers crossed) and I am very excited about other areas that we are working on as well.

All round aside from the lack of sleep things are really exciting at the moment.

Chris

CC Danicia

#504 - May 5, 2014, 2:12 p.m.

timmyf.1490:
I’m just surprised this thread is still open, as it mostly consists of mud-slinging and personal attacks. It seems like it has outlived its usefulness.

Which is a good reason to close it for now.