#2 - Feb. 7, 2014, 4:12 p.m.
Hi Thom,
At this time, I would like to gather some information regarding the way your network connects to the Guild Wars 2 server. To do this, we will use Guild Wars 2 built in diagnostic tool, which I have outlined how to use below:
(Note: If you have not installed Guild Wars 2 yet, you can still use these instructions, just rename “GW2setup.exe” to “GW2.exe” and follow the instructions below)
1. Navigate to your Guild Wars 2 folder
2. Right-click on “Gw2.exe” and select “Create Shortcut.”
3. Right-click on “Gw2.exe – Shortcut” and select “Rename.”
4. Rename this file to “Guild Wars 2 Diagnostic.”
5. Right-click on “Guild Wars 2 Diagnostic” and select “Properties.”
6. Locate the “Target” line and add the following to the end " -diag"
7. Your target line should look like this: “C:\Games\Guild Wars 2\Gw2.exe” -diag
8. Click OK to save your changes.
9. Open “Guild Wars 2 Diagnostic” to start the test.
10. Once completed, click “View Results.”
Once opened, locate the section labeled “Tracing network paths” which will look like this:
================
= Tracing network paths
================
Copy this entire section until you reach the next section called “Running DirectX diagnostic,” which will look like this:
================
= Running DirectX diagnostic
================
Once copied, please paste that data into your reply so we can review it.
