Why does arena.net want to refund my account?

#1 - Jan. 27, 2013, 8:46 p.m.

I recently tried to transfer my home world to Sorrow’s Furnace. However, even with it selected, the game transferred me to another random world. I have submitted a bug report and opened a ticket with Customer Support. It’s a simple fix to just change my home world, however, Customer Support has instead suggested that I get a refund for the game? I asked for help, not a refund! Is this a way to make me wait till I have to pay to get a transfer to increase revenue? All I want is to be placed into the home world I selected so I can play with my friends and family.

CC Eva

#4 - Jan. 28, 2013, 1:18 a.m.

Hello everyone.

AcidPith, as Meijo has already indicated, Customer Support cannot just move you from one world to the other like this, I am afraid, although we would like to thank you for the bug report, as the more reports we have about these issues, the better the game will be.

Sorry for the inconveniences caused and thanks for your understanding.

Gaile Gray

#5 - Jan. 28, 2013, 2:02 p.m.

Could you please provide me with the 12-digit ticket or incident number? The answer you received sounds a little unusual to me, too!