On numerous occasions the ingame currency purchasing system refuses to proceed with the final payment options, the button to continue with both a CC purchase and a paypal purchase remain greyed out.
I don’t think I need to elaborate on how thoroughly unimpressed I am that the company can’t even manage to accept my money when I’m trying to literally throw it at you.
On numerous occasions the ingame currency purchasing system refuses to proceed with the final payment options, the button to continue with both a CC purchase and a paypal purchase remain greyed out.
I don’t think I need to elaborate on how thoroughly unimpressed I am that the company can’t even manage to accept my money when I’m trying to literally throw it at you.
Yes! We’re unimpressed too, because we would like to — and should — accept your money! 
Are you getting an error message or does the purchase simply not complete? One tip I learned from a player was that you should select the little icon for your particular credit card. There are several tips in the Gem Store thread (stickied above) and I can’t remember them all, but I do know that our support queues are very small right now and if you want to contact Support by filing a ticket through the “Ask a Question” tab on that linked page, they will be able to assist you.
Alternately, if you have submitted a ticket, may I have the 12-digit number so I can look into this for you?
And I apologize for the inconvenience. If you decide to submit a ticket, post your number here and I’ll follow up. I believe you’ll get really fast help with this. (I know how it feels to decide to make a purchase and then get a “None shall pass!” situation!)
