Why do I have to authenticate mutliple times?

#1 - March 22, 2013, 11:31 a.m.
Blizzard Post

Since the past few days I’ve been needing to authenticate my IP address.. The game tells me it’s a new IP but I’ve only been using my own computer for this. I also have to do this every time I log into the GW2 forums. So why? Is it because I’ve enabled e-mail authentication? I haven’t changed my settings for a long time though.

#3 - March 22, 2013, 12:35 p.m.
Blizzard Post

I do wonder if it’s changing wildly if something suspicious is going on with your account. Maybe a call to your ISP would be in order, asking them to confirm that ISP ###, ###, and ### are legitimately theirs.

I think that is what I would do, if I saw myself logging in from, say, Washington and Florida. But for full disclosure, one player in the UK was “logging in from” England, Scotland, and Wales, and he wasn’t ever leaving his living room. So the “dynamic IP” can be a contributor to this.

#11 - May 21, 2013, 10:54 a.m.
Blizzard Post

I’ve had this exact same issue today, but it turns out my account was hacked. Some IP from Arizone, it seems. Nearly everything wiped. My ticket has already been submitted. :\

I am sorry that happened, and I’m sure the team will help you as quickly as possible.