Why can we not get customer service in a timely manner?!?

#1 - Oct. 24, 2012, 12:17 p.m.
Blizzard Post

My account has been wrongly terminated due to no fault of my own, and I can’t get any answers! I’m mad as heck! I paid for a collectors edition of a MMO game that has no customer service what so ever! My account was banned for illegal gold trading. My time is limited and I haven’t been on the game in weeks to do anything legal or illegal. I’ve only logged on a few times to make sure my character is where I logged him out, mainly because I get 80 emails a day to authorize a log in attempt from China. I don’t think my account has been hacked because I’m able to log into the forums here, so WTH is going on?!? I’ve posted to other topics here under account issues and submitted a couple of tickets now. I want answers, or I want a refund for my collectors edition! To get banned and not so much as an email sent to me to notify me that such an action was coming is beyond belief!

Angry and disappointed customer….

[Incident: 121021-000314]

#2 - Oct. 24, 2012, 12:21 p.m.
Blizzard Post

We’d like to help you, but we need the 12-digit incident or ticket number in order to review this.