Why Can I log in without Authenticator?

#1 - March 19, 2014, 9:08 p.m.
Blizzard Post

Ok so I wanted to recover my GW2 login. I hadn’t played in forever.

I could not remember the password so the first step was resetting that. That went pretty smoothly, but I had an Authenticator attached; and of course to remove it I have to enter 2 codes from something I no longer had.

I also have no clue where my serial code is. I think I purchased it online and that email is long gone.

So I open a ticket. They ask me a bunch of questions to ensure it is me before removing it. I have yet to hear back from them.

However I patched and tried logging in to see what happens. Yup I am now in game, so much so that now I can answer some of the questions I was not 100% sure on lol.

Is this a glitch? How long does it take them to remove this thing anyways? Is there a way to get your serial number from ingame?

#7 - March 20, 2014, 5:27 p.m.
Blizzard Post

I’m happy this worked out for you. Thanks for posting to let us know.