Who do I talk to if:

#1 - Feb. 7, 2014, 9:27 p.m.
Blizzard Post

I’m angry with the response I am getting from Tech Support and would like to know who I can contact about the issue.

I have an unknown problem with my client that permits me to play any toon on my main or alternate account except one.

That particular one has a lot of time/money invested. She has ascended trinkets and Greatsword etc.

Technical support claims that it must be my machine and hence Arena Net bears no responsibility.

This defies logic and common sense because each of the other toons plays without a hitch in pve, pvp and WvW.

#2 - Feb. 7, 2014, 11 p.m.
Blizzard Post

Throw me your ticket number and I can have a look. Being the weekend it will probably take a few days to get back to you after talking to other teams; but at least we can get started on reviewing it for you.

#4 - Feb. 10, 2014, 7:15 p.m.
Blizzard Post

The agent responded yesterday. Please update your ticket with the information requested after you’ve followed the steps outlined in the ticket.