Title says it all. In short, I participated in the December Trade Post offer to receive a mini Mr. Sparkles and a green Quaggan Backpack by opening all 1000 material storage tabs and expanding my inventory space… I know account things like this take time for Anet to investigate and authenticate, but it’s January 6th, I’m still short a new shiny mini. Thought I’d at least get some kind of notification. =(
It’s ok guys, we’ll spark-a-lize you as soon as all the tallying and computation is done.
Distribution has begun, but will take some time. Please hold tight if you don’t have your items.
I’ll post more in a few minutes!
And thanks to everyone who support the event, and the game, through your Gem Store purchases!
Oh, yes, ThiBash, it was over the period of the promotion, not in a single purchase. That was made clear weeks ago.
Here’s more info: https://forum-en.guildwars2.com/forum/support/account/Wintersday-Event-Item-Distribution/first#post3469077
We’re still distributing, don’t you worry. These need to go out in a series of mini-distributions, and we anticipate that will conclude before Midnight Pacific tonight, perhaps as early at 9:00 PM Pacific.
We know you want your items, and we want to give them to you, so hold tight and all will be well.
Gaile,
If you happen to have a moment, what was the cutoff time for the gem store purchases to qualify for the gifts? I purchased 1,600 gems on 12/2 (and got the backpack in the mail today). And purchased 8,000 gems for belated gifts to friends and such on 12/31, but didn’t get the mini in the mail with my backpack. The scoop on Reddit is that the mini and the backpack should have arrived in the same mail.My 12/31 purchases were between 9-9:30pm PST (i.e. after reset). I’m concerned that my 12/31 purchases didn’t qualify because they were after 0:00 UTC. And it appears some other folks on Reddit may be in the same boat.
Please read the article I linked. I don’t know anything other than that about the eligibility times of the promotion, sorry!
You can submit a ticket to inquire about this, if you feel there is an error. But please read the article to make sure you’re not simply mistaken in your expectations. Thanks.
Gaile,
If you happen to have a moment, what was the cutoff time for the gem store purchases to qualify for the gifts? I purchased 1,600 gems on 12/2 (and got the backpack in the mail today). And purchased 8,000 gems for belated gifts to friends and such on 12/31, but didn’t get the mini in the mail with my backpack. The scoop on Reddit is that the mini and the backpack should have arrived in the same mail.My 12/31 purchases were between 9-9:30pm PST (i.e. after reset). I’m concerned that my 12/31 purchases didn’t qualify because they were after 0:00 UTC. And it appears some other folks on Reddit may be in the same boat.
Please read the article I linked. I don’t know anything other than that about the eligibility times of the promotion, sorry!
You can submit a ticket to inquire about this, if you feel there is an error. But please read the article to make sure you’re not simply mistaken in your expectations. Thanks.
Hmmm, it appears from the blog announcement that the eligibility time should have been based on PST, not UTC…
In early January, you will receive your gift based on gems you purchase and gem codes you redeem between 12:01 AM December 1 and 11:59 PM December 31 PST.
https://www.guildwars2.com/en/news/introducing-the-black-lion-wintersday-rewards-event/
Submitting a ticket. (And just sharing this info for the benefit of anyone else who may be in the same boat with late 12/31 purchases not counting).
Thanks Gaile!
Thank you for the info, Manoa! Best of luck.
I got my backpack and Mr. Sparkles. Thanks Anet
Congrats, and thanks a bunch for your support of the game! <3
I still haven’t received my mini Mr sparkles
and ETA for when I might get it?
I’m sorry to hear this, cillercammy. Can you tell me if you received the Green Quaggan Backpack but not the Mini Mr. Sparkles, or did you not receive any rewards at all?
I suggest that if you do not have your reward(s) by Noon, please submit a ticket by clicking Support above and then use “Submit a request” to let us know what we can do to help. Thanks!
Gaile I buy 4000 Gems in December and I still haven’t received the Green Quaggan & mini Mr sparkles. You Can Help Me??
Please
Hi Ivan,
If you made Gem Store purchases (for “real moolah,” as one player said) during the eligibility period, and if you did not receive your reward, please submit a ticket by clicking “Submit a request” in the upper right-hand section of that linked page. The team should be able to assist you.
I’m in the same boat. Got the backpack, but no Mr. Sparkles. Submitted a ticket with all of the information I had on the gem purchases/card redemptions and crossing my fingers. And toes… I’d cross my eyes as well, but that gives me a headache. ;-)
Same here. I bought the gems on DEC 31st, but seems the order was only registered at 01.01.14. I’m at GMT -2, PST -8, waiting for my support ticket to be answered…
Perfect, that’s exactly what you should have done. With the info in your ticket, the team will be able to get sorted. Thanks (and thanks for your patience, as well).
Thanks for your response! I did receive my green quaggan backpack. However I still havnt received my mr. sparkles
I suggest you also submit a ticket. The situation may be corrected automatically, but it can’t hurt to get into the system with your request!
Yay, got my Mr. Sparkles ^^
Glad to hear it! We’re continuing to work on this and everything should be sorted, and all rewards given, by tonight.
If I haven’t received either reward…is it worth submitting a ticket? I’m UK based, so I appreciate it is probably still active daytime/early evening over there, so happy to wait if need be.
Since we just tweaked the distribution details, could you please wait about, oh, 20 hours? I believe you will have your rewards in a matter of just a few hours, but waiting until Noon Pacific time tomorrow — that’s 8:00 PM your time — would be greatly appreciated, since we’ll then be responding to just a few edge cases and not those for whom there is no remaining issue (because the rewards are queued up and ready to go).
Thank you for asking.
I’m so glad that you guys got your rewards and hope you have a blast with them!
If anyone did not get a reward and you’re sure you qualified — event webpage here — please submit a ticket and then choose “Submit a request” in the upper right-hand section of that linked page. The team should be able to assist you. Remember the times for the promotion, please, so we can focus on those who definitely qualified. .
Worry not, we’re still looking at numbers and accounts and … stuff… and we will be finishing up the distribution over the next few days. If you don’t have your rewards, I very much believe you’ll have it by Sunday. You’re welcome to send a ticket if you’d like, or wait until Monday and submit a ticket then if you don’t see that in-game mail arrive by Sunday evening.
We will make sure you get your just rewards, that’s a promise! 
All sorted late Sunday night
Please pass on my thanks to the Support Team
p.s. don’t let the extra work gone into sorting the rewards put off doing such a promotion again
Great to hear!
And yes, I believe that these promotions are definitely a worthwhile venture, and I’ll pass along your thoughts (even as one who had a wait a bit, and longer. )
