Where can I send a screenshot

#1 - May 18, 2014, 6 p.m.

Hello all.
I was happily traversing Metrica Province when I was sent the most elaborate Gold Selling whisper I had ever seen to date. Annoyed, I started to report it, when I saw that the name on the whisper, and the name in the reporting screen did not match. I did not report it, but I did take a screenshot containing both the whisper and the reporting box. Should I send this screen shot on to someone? If so, what address do I use?

Judging by the name, I just know this is someone’s hacked account…..these gold seller/hacker peeps are bold. If only they would use their talents for good….

Lisa.

Gaile Gray

#4 - May 19, 2014, 5:47 p.m.

Inculpatus cedo.9234:
Was one the character name, and one the Display name?

You can send screenshots to [email protected] or [email protected]
Either of those should get to the right team, I would think.

Neither of these addresses would be appropriate for this purpose:
[email protected] is an invalid address
[email protected] is intended only for game-breaking exploits

I think the display name/char name answer is the correct analysis of this situation, but you’re welcome to submit a ticket if you desire. If we need a screenshot we’ll get it from you.

Gaile Gray

#6 - May 19, 2014, 7:09 p.m.

Inculpatus cedo.9234:
Oh, my bad. I don’t know why I always forget it is [email protected]. And I am sorry about being under the impression that it had been stated that that was the viable process for submitting attachments. My apologies.

No worries!

It’s best to submit a ticket for things that can be/would be handled through a ticket. I really don’t want the exploits address to be misused, as we need to keep that very, very topical to address issues ASAP.