What is the process for being banned for using non-cheating third party software?

#1 - Oct. 17, 2012, 10:13 a.m.
Blizzard Post

I appreciate the policy of ANet with regards third party software since ANet does not yet support third party apps (although it would be a very good idea if it did). I read Gaile Gray’s explanation on third party software and I also appreciate that there is seen to be a distinction between exploits like bots on the one hand and “apps” or “mods” on the other that do not unfairly benefit the player but make the game more enjoyable or playable.

Specifically, I’m wondering about “mods” that allow game controller use and the so-called combat mod that I think enhance the experience without unfairly benefiting the player. Nevertheless, ANet’s policy applies to bots and useful mods equally, although I perceive that unofficially there is recognized to be a difference, with the intention of probably allowing pre-approved third party software in the future.

What I would like to know is: if one were to use the useful mods above that I feel enhance game play but are not cheats in any way, although one could be banned under current ANet policy, what would be the process in such case? In other words, would one receive advance warning that all users of such and such mod (eg. the combat mod) would be banned? The point being, if one used a mod to use a game controller or the combat mod (at one’s own risk) and ANet decided to enforce its policy, would one at least be warned first rather than just be permanently banned?

Of course, anyone using a bot or other unfair exploit deserves permanent banning for knowingly cheating, however, someone who wishes to use a game controller or the combat mod would be innocent of cheating. If ANet decided to enforce its policy would it at least issue a personal in-game warning to the user of such mod prior to banning?

Guild Wars 2 is such a great game I would hate to see anyone banned for using a non-cheating mod without reasonable warning if the policy were to be enforced in such case.

#2 - Oct. 17, 2012, 11:40 a.m.
Blizzard Post

It is not reasonable to expect that we will give warnings for a breach of the User Agreement. We can spend resources issuing warnings, monitoring behavior, and following up with account actions on those who do not heed the warnings. But that takes a considerable amount of time and effort. Assigning agents to that task means we’d have fewer agents actively helping players get back onto compromised accounts, doing bot hunts, identifying game issues, dealing with gold sellers, researching bugs, and so forth.

The prudent use of our resources does not support the issuance of warnings. And quite frankly, once you start giving warnings, you go down a rabbit hole of ineffective support where you’re spending too much time talking about issues and far too little time doing something about them.