Hy,
I’m writing in place of my friend who was apparently banned. He came back from an over half year long break and after finding it out contacted support right away.
Now he did it 3days ago and he got an answer yesterday from a GM about creating a new email address because the old one he had is most likely compromised and write a mail to the support with his ticket number as subject from it. Now why I’m asking this here is because he did so but got an answer to creat a ticket thro the support’s website (i guess the message generated a new ticket?), and the GM didnt respond yet.
My friend is just worrying and wonders if in this case things might take longer and might need to get in touch with a different GM or maybe its just his case what makes things take a little while longer? btw his ticket number was 591434 .
