what happens after you get your account back

#1 - Sept. 4, 2012, 6:25 p.m.

hi i already posted my ticket about my hacked account in the correct thread however i had a question about what happens after we finally get our account back. ive seen people say that their characters were stripped down naked.. my question is how do we get that back? can we get our items restored? our money? i had a fair amount of gems im sure is gone now, and i putt some gems into in game money. are we just left with what was left by the hacker? what if our characters were straight up deleted?

any response from GM would be fantastic thank you in advance for all your hard work guys

and one more question: do we have any way of getting information on whoever did this so we can press charges? this is illegal they shouldn’t get away with it. just a curiosity

GaileGray

#6 - Sept. 4, 2012, 6:50 p.m.

We currently do not have an Account Restoration Service. This is definitely something we intend to offer in the future, but with regret we cannot do this at the present time.

As to the matter of an account being “banned” after restoration, I can assure you that if you contact Support, they will help you. The account may have been acted upon because the hacker was doing something wrong – like advertising a gold-selling site – but one you’re back on the account that suspension will be lifted.

GaileGray

#36 - Sept. 4, 2012, 10:33 p.m.

Demigod.7516:
Who unbans accounts Gaile?

Support unbans. Here’s the bit: The account is restored, but if there were infractions on it, then sometimes they appear after the reinstatement, getting people in a bit of a loop.

Update the ticket and the team will get this resolved. Apologies for the extra wait!