#1 - Oct. 12, 2014, 8:38 p.m.
So trying to sign in today, and its saying my account is blocked. Does that mean I’m perma banned or what? Its giving me zero details. Please someone give me some answers. Thank you!
What does "blocked" mean?
#17 - Oct. 15, 2014, 6:42 p.m.
For an official answer, “Blocked” normally means suspended, although in some cases it could mean the account is terminated. In any case, our messaging isn’t very solid right now in relation to suspensions and termination. We used to give more specific information in the message you see when you try to log in. Somehow, just recently, everything reverted to a generic “block” message, which we sure understand is frustrating.
If you contact Customer Support, they can answer your questions. You can submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, which will create a ticket within the support system. If you do not know some of the information requested, leave the field blank. However, there are two drop-down areas that require an answer so be sure to choose from those fields so the ticket is properly submitted. Once you’ve done that, the CS Team should be able to help you.