What counts as bot-behavior?

#1 - May 23, 2013, 10:36 p.m.

I am not sure if this is the right place to post this, but it is not an issue but rather a question about my account. So yesterday I was banned for botting and after submitting a ticket, my account was unbanned after about 9-12hours or so, but reading that e-mail was the most heart-wracking experience I’ve had this past year (and I am just finished with my exams which will determine my future more or less XP). So I was just wondering what exactly can I do to prevent being flagged as a bot? Is IP changing software a huge risk, since it seems I was banned after installing Hotspot Shield (in order to change my IP to US so I can access certain downloads and localized information in English, rather than German and horrible horrible surveys which are ALL spam) and trying to log in twice or thrice without turning it off >_>. I removed it now and not going to use it ever again but just wondering, since I will be moving soon and don’t want my new IP address to lead to another ban. Thanks

Gaile Gray

#3 - May 24, 2013, 12:25 p.m.

CptTrips.6512:
I think the botters would also be very happy to know what counts as bot-behavior. So I don’t believe that A-net will answer this ….

We’re asked a lot about what prompts an account “flag” for botting. And respectfully, we just can’t say “If you do this, you’re ok, if you do that other thing, we’ll catch you in our anti-botting nets.”

I truly understand why you’re asking, and I really hope that this situation will be behind you and you’ll never have it happen again. That is usually the case, I promise! The instances of someone having this happen more than once when s/he is playing legitimately is very low! (I will not deny that it happens, but it’s a small percentage of a very small percentage.)

Please just go about your legitimate business and trust that we will help you, should you need it, as quickly as possible.