Let’s make it short:
Wanted to buy ectoplasm, made a leap of faith ‘cause there is no trade window and sent the money – of course the player went offline. Gold lost, no items recieved. So I was curious and wrote to the support, interested if they’re doing something about such a blatant scam. After all, the deal was documented via screens.
Short answer: No, they don’t.
Long answer: No help at loss of stuff no matter what kind or circumstances (wich seems to include griefing and scamming as well), thanks for your understanding, there’s a ton of useless links on totally unrelated matters have fun and never bother as again, etc, etc.
Screenshots, but beware: It’s krautspeak, it’s highly unlikeley for your to understand more then a bunch of words. Independent of the language of the server where it happened, I felt it’s interesting for everyone on every server, since it’s been an official response to that matter.
[Moderator edit] This post has been edited to remove personally identifying information
