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Warning before 72 hour suspension?

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Arthur.6089
#1 - Oct. 23, 2012, 11:05 a.m.
Blizzard Post

Hi,

I love playing this game and I’ve stuck with you all since GW1, I have loved AN for years now and I’ve been playing gw2 almost every day since the release. I have been patient with every bug, downtime or any otherwise frustrating situation that we’ve ran into, because I understand the dynamics of running such a huge game.

That being said I am really disappointed that my account got suspended without warning for 72 hours the night before Halloween started. I have come to terms that my ticket will most likely not be answered before the suspension is up and that I will miss out on the Halloween event which will probably lead to me not being able to farm everything necessary to craft what I wanted to craft. I have come to terms with the fact that I spent $35 to buy gems and won’t be able to use them for what I wanted during the Halloween. And as unfair as this may be that’s life and I’ll deal with it even though I’m severely disappointed.

The point of this post however is to put out there to you all that you REALLY need some sort of warning system before dishing out such a harsh punishment. A GM in the game should not be able to do that to someone ruin 3 of their days and plans without any sort of warning which would’ve solved the problem way better and not have upset your paying customer who has supported the company for so long. Couldn’t the GM have sent me a message saying “Don’t use that word again or you will be suspended”?

I would love if you could bring to AN’s attention how detrimental these actions are to your company. I have spent over $100 on this game and I have gotten at least 5 other people to buy the game, people who also have spent money on your product. By mistreating me you can potentially lose not one but many customers over something so simple which could have been avoided with a simple warning and good will from the pretentious(at least as it seems to me) GM who suspended my account.

While this will not cause me to quit this game this time, it might in the future if I’m met with such a situation again.

Regards,
-A frustrated but hopeful player.

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Gaile Gray
#2 - Oct. 23, 2012, 3:18 p.m.
Blizzard Post

First, the Halloween event lasts for another 9 days. I’m sure you’ll be able to enjoy it when your suspension ends.

Second, no, we do not need a warning system. Players accept the User Agreement and the Rules of Conduct. Using offensive language, choosing a unacceptable name, scamming, harassing, stalking other players — whatever someone does to earn the time-out is called out in the documents that you accept before you play your first minute.

Our policies, how we react to behavior issues, and how the warning is already in the system is explained in clear language in the [Conduct Breaches and Outcomes document](https://www.guildwars2.com/en/legal/guild-wars-2-conduct-breaches-outcomes/).