"Waiting for authentication" everytime!

#3 - Nov. 20, 2013, 4:41 p.m.

IdoGutman.2306:

I am logging in from the same PC, and it’s linked to the same network, but everytime I log in it wants me to go to my email and authenticate my location. I only have the game three days and every time I logged in since i bought it, it wants me to do the same process. what can I do? does it have something to do with the server? (I noticed it said a different city in the location everytime i logged in, maybe because it’s linking me from a different server?) thanks in advance.

Some ISPs (Internet Service Providers) use a variety of IP addresses. I have one such provider, and sometimes I get a "You’re logging in from [name of city 60 miles away]. Well, because I know that I am the person who is attempting to log in, I know it’s ok to consider those notifications info only, not a warning of some serious wrongdoing. Meaning, due to the nature of the dynamic IP system, in my case I don’t need to contact them to say “Wait, someone’s hacking me!”

The same thing happens to me with my e-mail provider, with Facebook, with several other services. It’s a bit of a nuisance to get those messages, but because I know I’m the requester, and because they come near to my home or office, I recognize that it’s ok to ignore the e-mails or text messages as unnecessary notifications of what I am doing on my account.

I don’t want to suggest you should always ignore, and your ISP may be entirely less likely to have a broad range of IP addresses. But the story of the man in England who didn’t leave his home but who showed (legitimate) access points from England, Scotland, and Wales comes to mind. I call that one heck of a “dynamic IP address” but each of the accesses was the actual owner of the account.

#9 - Nov. 21, 2013, 12:30 p.m.

Thank you for your helpful replies, everyone.

1. Why do this? We have this system configured to protect your account. If we prevent even just a few account thefts with this, I think it’s worthwhile. It’s not a huge inconvenience, and looking at the rampant issue of security across the Internet, I feel — we feel — this is a good course to take to protect your account.

1. The range will expand over time, it’s true. I was asked to validate again today (for my e-mail) and I’m happy to do it. It’s security after all, and security is key.

1. Changing the Account Name (username, log-in name, which is an e-mail address) on your account may be a viable course of action. With some ISPs blocking our mails, or putting them in odd places, folks aren’t necessarily getting our contacts and that’s a vicious cycle that we are not able to control. We’re working on the problem from our end, but the ISP owns responsibility for not getting your mails to you. Change is something you decide, but we’ll help you with this. Please remember: If you’re not getting our mails, or our support responses, and if you elect to change your Account Name, you should set up the new mail, then submit a new ticket. In that ticket, please include any previous ticket number(s) so we can tie everything together.