Voided WvW Tournament Claim Tickets Issue

#1 - July 6, 2014, 6:21 p.m.

I was part of Henge of Denravi and accomplished all the WvW achievements required of me to receive the full 500 tickets at the end of the tournament. However, when I picked them up in my mail they were all voided (apparently due to an issue ArenaNet had.) The only problem is I never received the updated version of these tickets. I feel cheated for all of the hard work I put into the tournament. This game has time and again screwed me whether it’s resetting my story on my main character and then this? I’m contemplating just giving up on you ArenaNet.

Gaile Gray

#4 - July 8, 2014, 5:34 p.m.

This really is an issue that you’d want to address to the Customer Support Team through a ticket. There’s nothing that a forum member — or even a staff member like myself — can do through a forum post.

Submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, which will create a ticket within the support system. If you do not know some of the information requested, leave the field blank. However, there are two drop-down areas that require an answer so be sure to fill in those fields so the ticket is properly submitted. Once you’ve done that, the CS Team can review this for you.