Verify account

#1 - Sept. 24, 2012, 11:20 a.m.
Blizzard Post

so awhile back a lot of us made unique emails for gw2 exclusively and got messages to verify email on log in. it was broke back then and we could still play. this morning it MADE me verify. OK so I did-what i did not want is to have to go to my friggin email account everytime i want to log in. I DID NOT sign up for that particular service and do not want it at this point. My kids play the game sometimes and I do not want them in my email having to verify every time they log in. I DID NOT sign up for this and want it removed!

#12 - Sept. 25, 2012, 10:48 a.m.
Blizzard Post

so awhile back a lot of us made unique emails for gw2 exclusively and got messages to verify email on log in. it was broke back then and we could still play. this morning it MADE me verify. OK so I did-what i did not want is to have to go to my friggin email account everytime i want to log in. I DID NOT sign up for that particular service and do not want it at this point. My kids play the game sometimes and I do not want them in my email having to verify every time they log in. I DID NOT sign up for this and want it removed!

Krusty, you verified your location, right? So you should not have to do that again. It’s just setting that you’re you, and you’re at XX location. Once that’s approved, I don’t see why you or your children would be required to authenticate every time, unless you choose that option. (Some players want to authenticate every time; it’s an option, not a requirement.)

#13 - Sept. 25, 2012, 10:49 a.m.
Blizzard Post

It also does not seem to work properly. I am allowed to sign into my account then kicked out the second I click my character. Ive verified my account.. (through much difficulty as that doesnt work properly either). Ive turned off the option of having to verify every time and now I cant play at all! I switch IP’s as I travel to 2 different houses a lot through out the day.. and I seem to get more problems in the 2nd home rather than the first… maybe someone can tell me what I am doing wrong?

You should be able to authenticate/verify both locations. Can you let me know after you’ve tried a few times at both locations if that is not the case? Thanks.

#14 - Sept. 25, 2012, 10:50 a.m.
Blizzard Post

The Email verify is NOT working as advertised. I didnt sign up to have to verify thru an email link EACH and EVERY time I log in to the game, the website, the forums etc ad nausium. The following is a copy of the email I receive (asterisks added to protect my security in place of true IP address and email link)

A log-in attempt from the following location is currently awaiting your authorization.

Address: **********
City: *********
Region: *
Country: *

This location is approximated based on information provided by your Internet Service Provider. If in doubt, deny the request and try again.

If you are certain this log-in attempt was not made by you, then someone else knows your log-in credentials and you should change your password immediately via Account Management.

For security purposes, we alert you each time your account is accessed from an unrecognized location. To authenticate this log-in attempt, please click the link below:

https://account.guildwars2.com/allow-login?token=************************************************************************************

Need help or have questions about your Guild Wars account? Visit our support site: http://en.support.guildwars2.com/
Thanks!
—The ArenaNet Team

This is my current and ONLY IP address I use. I have a cable connection and a static IP address. Your whole premise for email verification is in the event of a login attempt from a different IP. When I first verified my email you should have stored my IP address as approved and ONLY required email verifications on IP addresses not matching the original. If you can’t fix this issue then I want the verification disabled on my account until such time as it works as advertised. I am SICK of jumping through hoops and opening my browser to access my email EVERY SINGLE TIME I log in to the game or website.

You are correct — that is not working as intended. I’ll pass this along to the devs.

#24 - Sept. 25, 2012, 11:37 a.m.
Blizzard Post

It also does not seem to work properly. I am allowed to sign into my account then kicked out the second I click my character. Ive verified my account.. (through much difficulty as that doesnt work properly either). Ive turned off the option of having to verify every time and now I cant play at all! I switch IP’s as I travel to 2 different houses a lot through out the day.. and I seem to get more problems in the 2nd home rather than the first… maybe someone can tell me what I am doing wrong?

When you say you are “kicked out” can you provide some details? Do you land on the log-in screen? Do you get a specific error message? These details will help the team resolve any issues, so thank you for the additional info.

#30 - Sept. 25, 2012, 11:47 a.m.
Blizzard Post

@ Gaile

Hiya.

The situation for static IP addresses is certainly a bit flaky at the moment:

posted a couple of days ago


Dear ANET Tech Folks,

Can you please have a look at your login script programs.

I have a static WAN address issued by my ISP. I live in Swansea.

When I first registered on this forum and GW2 I had to authorise my IP address… You thought I was in Bridgend, but I could live with that as it’s only a few miles down the road.

About a week ago, I had to re-authorise my login as I was apparently logging-in from Dundee (which is in a different country). After a quick panic, I checked the IP address, which was my correct address.

Today, I have had to re-authorise again, as you think I have moved to Stowmarket in England, (yet kept the same WAN address.)

I realise that this isn’t a gamebreaking issue, but it is incredibly annoying, so if you could spare someone for a few minutes to have a peek at the code…


This is still happening.

Cheers,

Darfod

Oh that is interesting. As you said, Swansea and Dundee are not very closeby!

Will pass it along. Thank you.